t999k Privacy Policy

1 Who We Are

t999k is Bangladesh's trusted online casino and sports betting platform, accessible at https://t999k.io. We operate an online gambling service that includes cricket betting markets, live dealer casino games, slot games, and a range of other interactive entertainment products tailored for players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and across Bangladesh.

For the purposes of this Privacy Policy, references to "t999k", "we", "us" or "our" refer to the operator of the t999k platform. References to "you", "your" or "Player" refer to any individual who accesses or uses the t999k website, creates a registered account, or otherwise interacts with our services.

t999k acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes for which your personal data is processed and the manner in which that processing takes place. Our designated point of contact for data-related enquiries is our support team, reachable at [email protected].

2 Data We Collect

t999k collects personal data from you through a number of channels, including directly from you when you register an account or contact our support team, automatically when you use our platform, and from third parties such as payment service providers. The categories of personal data we collect include the following:

2.1 Registration Data

When you create a t999k account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, mobile phone number, and the login credentials (username and password) that you choose. This data is essential for establishing your account identity and verifying that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

In order to comply with our Know Your Customer obligations and to process withdrawal requests, we may collect copies of government-issued identity documents such as your National Identity Card (NID) or passport. We may also collect proof of address documentation. KYC documents are retained securely and used solely for the purpose of identity verification and fraud prevention.

2.3 Financial Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay or other accepted payment methods, we collect transaction-related information including your payment account identifiers (for example, your bKash mobile number), transaction reference numbers, deposit and withdrawal amounts in Bangladeshi Taka (BDT), and transaction timestamps. We do not store full card numbers or payment account PINs on our servers.

2.4 Gameplay and Betting Data

We collect records of all bets placed, games played, wagering amounts, game outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, bonus management, and responsible gaming monitoring. It also helps us to personalise your experience on the t999k platform.

2.5 Technical and Device Data

When you access t999k, we automatically collect certain technical data about your device and internet connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), session duration, pages visited, and referring URL. This information helps us maintain platform security, diagnose technical issues, and understand how players navigate our site.

2.6 Communications Data

If you contact our support team by email or through any other communication channel, we retain records of that correspondence, including the content of your messages and our responses. This allows us to provide consistent customer service and to resolve disputes or complaints efficiently.

3 How We Use Your Data

t999k uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your consent or establishing another lawful basis for the new purpose.

3.1 Marketing Communications

With your consent, t999k may contact you with information about promotions, bonuses, seasonal offers (such as Eid or Pohela Boishakh specials), new game releases and other platform news. You may withdraw your consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of consent for marketing will not affect the lawfulness of any processing carried out prior to your withdrawal.

3.2 Automated Decision-Making

t999k may use automated processes to assess responsible gaming indicators, detect unusual betting patterns that may suggest fraudulent activity, or verify whether a player's behaviour is consistent with their account profile. Where an automated process leads to a significant decision affecting your account (for example, temporary suspension), you have the right to request human review of that decision by contacting our support team.

4 Legal Basis for Processing

t999k processes your personal data on the following legal grounds depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform our contract with you — for example, creating your account, processing transactions, and providing access to games and betting markets.
• Legal obligation: Processing required for compliance with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out for t999k's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, analytics, and customer service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting prior lawful processing.

5 Data Sharing & Disclosure

t999k does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

In order to process your deposits and withdrawals, we share necessary financial data with our integrated payment partners including bKash, Nagad, Rocket and Upay, as well as Visa and Mastercard where applicable. Each of these providers operates under its own privacy policy and data protection standards. Data shared with payment providers is limited to the minimum required to execute the transaction.

5.2 Game Providers

t999k's casino games are supplied by globally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may receive anonymised or pseudonymised session data to support game delivery, RNG certification audits and technical support. Game providers do not receive your full identity or payment data.

5.3 Fraud Prevention and Security Partners

We may share data with specialist third-party fraud detection and cybersecurity service providers for the purpose of protecting the t999k platform and its players from fraudulent activity, account takeovers and other security threats. Such providers are contractually bound to process data only for the purposes for which it is shared and to maintain appropriate security standards.

5.4 Legal and Regulatory Disclosure

t999k may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, court order, or other legally binding process. We will, where legally permissible, notify affected players of such disclosures unless doing so would compromise an investigation or is prohibited by the relevant legal process.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, player personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected players via email or a prominent notice on the platform if such a transfer materially affects the way in which their data is processed.

6 Cookies & Tracking Technologies

t999k uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your login session, remember your preferences, and collect analytics data about how players use our site. Cookies are small text files placed on your device by your web browser when you visit t999k.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the t999k platform. They enable core functionality such as maintaining your authenticated session, remembering items in your account settings, and ensuring platform security. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use our site, including which pages are visited most frequently and whether any error messages are received. This information is used to improve the performance and usability of the platform.
• Functionality Cookies: These cookies allow the platform to remember choices you have made (such as your preferred language or display settings) and provide enhanced, more personalised features.
• Targeting and Preference Cookies: Where you have given consent, these cookies may be used to deliver promotional content that is more relevant to your interests based on your browsing and gameplay history on t999k.

6.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the t999k platform and your ability to access some features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

t999k retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting or reporting requirements. The following general retention periods apply:

• Active account data (registration details, gameplay history, transaction records): retained for the lifetime of your account and for a period of five (5) years following permanent account closure.
• KYC and identity verification documents: retained for a minimum of five (5) years following the end of the customer relationship in accordance with anti-money laundering obligations.
• Financial transaction records: retained for a minimum of seven (7) years to satisfy financial record-keeping requirements.
• Customer support correspondence: retained for three (3) years from the date of the last communication.
• Marketing consent records: retained for the duration of the consent period plus two (2) years to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is retained in anonymised form beyond these periods for analytical purposes, it is no longer considered personal data.

8 Data Security

t999k takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and t999k's servers, ensuring that your registration details, payment information and gameplay data are protected in transit.
• Encrypted storage of sensitive personal data including identity verification documents and financial records on our secure servers.
• Access controls limiting access to personal data to authorised t999k personnel on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Regular security assessments including penetration testing and vulnerability scanning to identify and address potential weaknesses in our systems.
• Multi-factor authentication options available to players for additional account protection.
• Incident response procedures in place to detect, report and respond to personal data breaches in a timely manner. In the event of a breach that is likely to result in a risk to player rights and freedoms, t999k will notify affected players without undue delay.

9 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by t999k. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to your request within a reasonable timeframe, ordinarily within 30 calendar days.

9.1 Right of Access

You have the right to request a copy of the personal data that t999k holds about you, together with information about how it is being used. We will provide this information in a clear and structured format.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings, or by contacting our support team.

9.3 Right to Erasure

In certain circumstances, you may request that t999k delete your personal data. This right is subject to limitations — for example, we may be required to retain certain data to comply with our legal obligations (such as KYC and financial record-keeping requirements) even after your account is closed.

9.4 Right to Restriction of Processing

You have the right to request that t999k restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and we are considering that objection.

9.5 Right to Data Portability

Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.

9.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

The t999k platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has created a t999k account or provided personal data to us without your knowledge, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

11 Third-Party Links

The t999k platform may contain references to third-party services — for example, the payment platforms bKash, Nagad, Rocket and Upay, or game provider interfaces. While we take reasonable care to link only to reputable third-party services, t999k is not responsible for the privacy practices or content of any third-party websites or services. Each third-party service operates under its own privacy policy, and we encourage you to review those policies before providing your personal data to any third party.

This Privacy Policy applies solely to personal data collected and processed by t999k in connection with the t999k platform at https://t999k.io. It does not apply to any third-party website, service or application that may be linked to or from our platform.

12 Changes to This Privacy Policy

t999k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify registered players by email to their registered address and by posting a prominent notice on the platform at least 7 calendar days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this page periodically to stay informed about how t999k protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acknowledgement of the revised policy.

13 Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or about the way in which t999k processes your personal data, please contact our dedicated support team using the details below. We are committed to resolving all data-related enquiries promptly, fairly and transparently.

• Email: [email protected]
• Response time: Within 1 hour (Bangladesh Standard Time, UTC+6)
• Support availability: 24 hours a day, 7 days a week
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"

We will acknowledge your enquiry within 24 hours and aim to provide a full response within 30 calendar days. Where a request is particularly complex or where you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with our response to a data-related complaint, you may have the right to escalate the matter to the relevant data protection authority or seek judicial remedy under applicable law.